LoanHub24 Terms of Service
Last Updated: [25.05.2025]
These Terms and Conditions (“Terms”) govern your use of the LoanHub24 website and services. By accessing or using our platform, you agree to be bound by these Terms. Please read them carefully before proceeding.
1. About LoanHub24
Our Role: LoanHub24 operates as a loan comparison and matching platform. We are not a lender and do not provide credit or loans directly. We connect prospective borrowers with registered credit providers who may offer suitable loan products.
Service Description: Our platform allows users to compare loan options from multiple lenders through a single application process. We facilitate introductions between borrowers and lenders but are not party to any loan agreements.
No Lending Activity: LoanHub24 does not make lending decisions, approve or decline loan applications, or determine loan terms. All lending decisions are made independently by our partner lenders.
2. Eligibility and User Requirements
Age Requirement: You must be at least 18 years old to use our services.
Residency: Our services are intended for South African residents only.
Accurate Information: You agree to provide truthful, accurate, and complete information in all applications and communications.
Legal Capacity: You confirm that you have the legal capacity to enter into loan agreements and use our services.
3. How Our Service Works
Application Process: When you submit an application through our platform, we share your information with relevant partner lenders who may contact you with loan offers.
Lender Matching: We use the information you provide to match you with potentially suitable lenders from our network.
No Guarantee: We do not guarantee that you will receive loan offers or that any applications will be approved.
Direct Relationships: Any loan agreements are formed directly between you and the chosen lender, not with LoanHub24.
4. Partner Network and Commissions
Registered Lenders: We work exclusively with credit providers registered with the National Credit Regulator (NCR).
Commission Disclosure: LoanHub24 may receive commissions or fees from lenders when users successfully obtain loans through our platform. This does not affect the loan terms offered to you.
No Additional Cost: Our service is free to users. Lender commissions do not increase your loan costs or interest rates.
Lender Selection: Commission structures do not influence which lenders we include in our network or how we match borrowers with lenders.
5. User Responsibilities
Truthful Information: You must provide accurate and complete information in all applications and communications.
Due Diligence: You are responsible for reviewing and understanding all loan terms before accepting any offers.
Direct Communication: You agree to communicate directly with lenders regarding loan applications, terms, and agreements.
Compliance: You must comply with all applicable laws and regulations when using our services.
Account Security: You are responsible for maintaining the confidentiality of any account information.
6. Information Use and Sharing
Data Collection: We collect personal and financial information necessary to match you with suitable lenders.
Information Sharing: Your information may be shared with relevant partner lenders for loan assessment purposes.
Consent: By using our services, you consent to the sharing of your information with selected lenders. Non-essential cookies (e.g., for analytics or marketing) require your explicit consent via our Cookie Consent tool, accessible on our website.
Privacy Policy: Our collection and use of personal information is governed by our Privacy Policy.
7. Limitations of Liability
Service Availability: We do not guarantee uninterrupted access to our platform or services.
Lender Actions: We are not responsible for the actions, decisions, or services provided by partner lenders.
Loan Terms: We do not guarantee the accuracy of loan information or terms displayed on our platform.
Financial Decisions: You acknowledge that all borrowing decisions are made independently and at your own risk.
Maximum Liability: Our total liability to you for any claims arising from our services shall not exceed R1,000.
8. Disclaimers
No Financial Advice: LoanHub24 does not provide financial advice. All educational content is for informational purposes only.
Market Conditions: Loan availability and terms are subject to lender policies and market conditions beyond our control.
Technology Limitations: We do not guarantee the accuracy or completeness of information provided through our platform.
Third-Party Services: We are not responsible for third-party services or websites linked from our platform.
9. Prohibited Uses
You may not use our platform to:
- Provide false or misleading information
- Attempt to manipulate our matching algorithms
- Access or use our services for any illegal purposes
- Interfere with the operation of our platform
- Violate any applicable laws or regulations
10. Intellectual Property
Platform Content: All content on the LoanHub24 platform, including text, graphics, logos, and software, is owned by LoanHub24 or licensed to us.
User License: We grant you a limited, non-exclusive license to use our platform for personal loan comparison purposes.
Restrictions: You may not copy, modify, distribute, or create derivative works from our content without permission.
11. Termination
User Termination: You may stop using our services at any time.
Our Rights: We reserve the right to suspend or terminate access to our services for violations of these Terms or for any other reason.
Effect of Termination: Termination does not affect any existing relationships between you and lenders established through our platform.
12. Changes to Terms
Modification Rights: We may update these Terms from time to time to reflect changes in our services or legal requirements.
Notification: We will notify users of material changes through our website or email.
Continued Use: Your continued use of our services after changes constitutes acceptance of the updated Terms.
13. Governing Law and Jurisdiction
South African Law: These Terms are governed by the laws of South Africa.
Jurisdiction: Any disputes arising from these Terms or our services shall be subject to the jurisdiction of South African courts.
Dispute Resolution: We encourage users to contact us first to resolve any concerns before pursuing legal action.
14. Contact Information
For questions about these Terms or our services:
Email: loanhub24privacy@gmail.com
Address: 2 Roeland St, 3rd floor, Gardens, Cape Town, 8001
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy, constitute the complete agreement between you and LoanHub24 regarding your use of our services.
By using LoanHub24, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
