LoanHub24 Privacy Policy
Last Updated: [20.08.2025]
LoanHub24 is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our loan comparison platform. We comply with South Africa’s Protection of Personal Information Act (POPIA) and respect your data protection rights.
1. Who We Are
Data Controller: LoanHub24 a sole proprietorship
Business Address: 2 Roeland St, 3rd floor, Gardens, Cape Town, 8001
Contact: loanhub24privacy@gmail.com
Information Officer: Jane Smith, loanhub24privacy@gmail.com
LoanHub24 operates as a loan comparison platform connecting prospective borrowers with registered credit providers. We are not a lender but facilitate introductions between borrowers and suitable lenders.
2. Information We Collect
Personal Information
- Identity Information: Full name, ID number, date of birth
- Contact Details: Email address, phone number, physical address
- Employment Information: Employer name, job title, employment duration, monthly income
- Financial Information: Bank details, existing debt obligations, credit requirements
- Application Data: Loan amount needed, loan purpose, preferred terms
Technical Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on site, click patterns
- Location Data: General geographic location based on IP address
- Cookie Data: Website preferences, session information, analytics data
Communication Records
- Correspondence: Emails, chat messages, support inquiries
- Call Records: Phone conversations with our support team (where permitted)
- Application History: Previous loan applications and outcomes
3. How We Collect Information
Direct Collection: Information you provide when completing application forms, contacting support, or using our services.
Automatic Collection: Technical data collected through cookies, analytics tools, and website usage tracking.
Third-Party Sources: Information from credit bureaus, verification services, or partner platforms (with your consent).
Public Records: Publicly available information used for verification purposes.
4. How We Use Your Information
Primary Purposes
- Loan Matching: Connecting you with suitable lenders based on your profile
- Application Processing: Facilitating loan applications with partner lenders
- Communication: Responding to inquiries and providing customer support
- Service Improvement: Enhancing our platform and matching algorithms
Secondary Purposes
- Marketing: Sending relevant loan offers and financial education content (with consent)
- Analytics: Understanding user behavior to improve our services
- Compliance: Meeting legal and regulatory requirements
- Fraud Prevention: Protecting against fraudulent applications and activities
Legal Bases for Processing
- Consent: For marketing communications and non-essential cookies
- Contract Performance: For providing our loan matching services
- Legitimate Interest: For fraud prevention, analytics, and service improvement
- Legal Obligation: For compliance with financial services regulations
5. Information Sharing and Disclosure
Partner Lenders
- We share relevant application information with lenders who may offer suitable loans
- Information shared is limited to what’s necessary for loan assessment
- Lenders are carefully selected based on their data protection standards
- You control which lenders receive your information through your application choices
Service Providers
- Technology Partners: Platform hosting, application processing, data analytics
- Communication Tools: Email service providers, SMS gateways, customer support platforms
- Verification Services: Credit bureaus, identity verification, fraud prevention tools
- Professional Services: Legal advisors, auditors, compliance consultants
Legal Requirements
- When required by law, court order, or regulatory authority
- To protect our rights, property, or safety, or that of our users
- In connection with legal proceedings or investigations
- For compliance with financial services regulations
Business Transfers
- In the event of merger, acquisition, or sale of business assets
- Personal information may be transferred as part of business assets
- You will be notified of any such transfer and your rights regarding your information
6. Cookies and Tracking Technologies
Essential Cookies
- Session Management: Maintaining your session while using our platform
- Security: Protecting against unauthorized access and fraud
- Form Data: Saving application progress and preferences
Analytics Cookies
- Google Analytics: Understanding website usage and user behavior
- Performance Monitoring: Identifying technical issues and optimization opportunities
- Heat Mapping: Analyzing user interaction patterns (if implemented)
Marketing Cookies
- Facebook Pixel: Tracking conversions and optimizing advertising (if used)
- Google Ads: Measuring advertising effectiveness and retargeting
- Affiliate Tracking: Monitoring referral sources and partner performance
Cookie Management
- You can control cookie preferences through your browser settings
- Disabling certain cookies may limit platform functionality
- Essential cookies cannot be disabled while using our services
- Marketing cookies require your explicit consent
7. Data Security Measures
Technical Safeguards
- Encryption: All data transmission uses SSL/TLS encryption
- Access Controls: Restricted access to personal information on a need-to-know basis
- Regular Updates: Security patches and system updates applied promptly
- Monitoring: Continuous monitoring for unauthorized access attempts
Organizational Measures
- Staff Training: Regular privacy and security training for all employees
- Data Minimization: Collecting only information necessary for our services
- Retention Policies: Deleting information when no longer needed
- Incident Response: Procedures for handling potential data breaches
Third-Party Security
- All service providers must demonstrate adequate security measures
- Regular security assessments of partner systems and processes
- Contractual obligations requiring appropriate data protection standards
8. Data Retention
Application Data: Retained for 12 months after application completion or withdrawal
Communication Records: Kept for 24 months for customer service and legal purposes
Analytics Data: Anonymized usage data may be retained indefinitely for service improvement
Marketing Data: Retained until you withdraw consent or for 36 months, whichever is sooner
Legal Requirements: Some information may be retained longer to comply with regulatory obligations
9. Your Privacy Rights
Under POPIA, you have the following rights regarding your personal information:
Right of Access
- Request confirmation of what personal information we hold about you
- Obtain a copy of your personal information in a commonly used format
- Understand how your information is being processed
Right to Rectification
- Request correction of inaccurate or incomplete personal information
- Update your contact details and preferences at any time
- Notify us of any changes to your circumstances
Right to Erasure
- Request deletion of your personal information in certain circumstances
- Withdraw consent for processing where consent is the legal basis
- Request removal from marketing communications
Right to Restrict Processing
- Limit how we use your information in specific situations
- Object to processing based on legitimate interests
- Request temporary suspension of processing during disputes
Right to Data Portability
- Receive your personal information in a structured, machine-readable format
- Transfer your information to another service provider where technically feasible
Right to Object
- Object to processing for direct marketing purposes
- Object to processing based on legitimate interests
- Opt out of automated decision-making processes
10. International Data Transfers
Limited Transfers: We primarily process data within South Africa
Adequate Protection: Any international transfers comply with POPIA requirements
Safeguards: Appropriate safeguards are in place for any cross-border data sharing
Third-Party Services: Some service providers may process data internationally with appropriate protections
11. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly.
12. Changes to This Privacy Policy
Regular Review: We review this Privacy Policy regularly to ensure it remains current and compliant
Notification: Material changes will be communicated through our website or direct communication
Continued Use: Your continued use of our services after changes constitutes acceptance of the updated policy
Version Control: Previous versions are available upon request
13. Complaints and Disputes
Internal Resolution
- Contact our privacy team at privacy@loanhub24.co.za
- We aim to resolve privacy concerns within 30 days
- Escalation procedures available for unresolved issues
External Remedies
- Information Regulator: You may lodge complaints with South Africa’s Information Regulator
- Industry Bodies: Complaints to relevant financial services industry bodies
- Legal Action: Right to pursue legal remedies for privacy violations
14. Contact Information
For privacy-related questions, requests, or concerns:
Privacy Email: loanhub24privacy@gmail.com
General Contact: loanhub24privacy@gmail.com
Address: 2 Roeland St, 3rd floor, Gardens, Cape Town, 8001
Information Officer: Jane Smith
15. Consent and Acknowledgment
By using LoanHub24’s services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
For marketing communications and non-essential cookies, we will seek your explicit consent through opt-in mechanisms.
This Privacy Policy forms part of our Terms and Conditions and should be read in conjunction with those terms.
Committed to protecting your privacy while connecting you with responsible lenders
